Do you have process teams?
Clarence used them for everything (the video on the Ai-Dealer website
www.ai-dealer.com/Rediscovering_Fire.html discusses how process review teams were applied to the Service Shuttle) to great effect.
What do you think of the idea and approach?
It does sound like a great means to energize a new initiative designed to launch a focus on the Service=Profit Link which comes off as quite clinical rather than inspiring.
What are your experiences with such ideas?
How are they best sustained over time?
